TERMS & CONDITIONS
A booking deposit (non refundable & non-transferable for another date) of €150 or agreed amount is required to confirm a wedding cake booking. The remaining balance is due 28 days before collection or delivery of your wedding cake. If your cake is ordered within the 28 day period full payment is due to book. If you fail to pay the remaining balance within the above stipulated time frame or within a written agreed alternative time frame, your order will be cancelled and you will lose your deposit. The deposit will not be refunded or transferred to another date.
Currently, no deposit is required for an occasion/celebration cake or dessert table items. Payment for occasion/celebration cake must be paid at collection/on delivery.
Full payment for items bought through the online shop must be received before collection/delivery.
Cake Stand Hire is available with the purchase of a Helen Hunt Cake Design Wedding Cake or Celebration Cake. Cake stand hire is €25 and requires a security deposit which is due 7 days prior to the collection/delivery. Security deposits vary depending on stand chosen and is follows:
Light Rustic Hexagon Base and Gold Hexagon Hoop €150
Large Dark Gold Cupcake Stand €130
Large Dark Gold Sweet Stand €130
10" Round Wooden Pedestal Stand €90
12" Rose Gold Pedestal Stand €100
12" Gold Square Stand €100
Hired out cake stands must be returned in their original condition and within 3 days of the event to receive a full security deposit refund.
WEDDING CAKE SAMPLE BOXES
Once a wedding cake save the date deposit is received the cake sample box is available to you to purchase. These are sent on specific dates during the year at my convenience. Each box includes 6 samples of my choosing. Additional requested samples will cost an additional €50 - These are a random selection of my choosing also and sent at a time that is convenient to me. Allergens of the cake sample boxes will be included in the box. No alternative arrangements can be made in the event that none of the cake sample dates are accommodating to a wedding couple. The non-refundable & non transferable deposit remains non-refundable & non transferable in the event that no date is suitable for a wedding couple to purchase a wedding cake sample box.
Flavours can be changed at any time at the discretion of Helen Hunt Cake Design. Chocolate biscuit cake is ONLY available for cakes that are 2 TIERS OR SMALLER. In the event that you must have a chocolate biscuit tier for a cake larger than 2 tiers, an additional €160* is required to cover the payment for the additional person I will have to hire to help with moving the cake. *The additional €160 is for a delivery which is no more than 60km one way from Schull (120km roundtrip). Additional charges for distances further than 60km one way/120km roundtrip will be provided on a case by case basis.
WEDDING CAKE DELIVERY
Delivery is subject to a delivery charge and set up fee. Delivery charges may alter in line with fuel prices and Helen Hunt Cake Design reserves the right to increase the delivery fee accordingly.
All cakes are hand crafted and therefore, a slight variation in colour and position of designs may occur. Any change to the design or size of your cake must be communicated via email at your earliest convenience to ensure the change is viable. If for any reason you wish to change the design for your order you must email firstname.lastname@example.org or email@example.com. Changes in design must be received in writing via email (No other form of communication is accepted for cancellations). If the design alteration affects the cost, or if the preparatory work on your cake has already commenced, Helen Hunt Cake Design reserves the right to increase the quoted fee accordingly. Please note that no changes can be made within 7 days of the collection/delivery date.
If for any reason you wish to cancel your order you must email firstname.lastname@example.org or email@example.com. Cancellations must be received in writing via email (No other form of communication is accepted for cancellations). All wedding cake deposits are non-refundable and non-transferable. Wedding cakes cancelled within 5 weeks are subject to full payment. This is policy as some elements of your cake may be ordered/made months in advance and other business may be turned away for your date. Celebration cakes cancelled within two weeks of your date are subject to full payment.
Cupcake orders cancelled within 2 days cannot be refunded. Online shop items cancelled within 2 days of collection/delivery cannot be refunded.
Any additional items specifically ordered for your order ie. cake toppers must be paid in full if order is cancelled.
This policy stands in the event of a cancellation to due COVID-19 illness or implemented COVID-19 restrictions.
COLLECTION OF YOUR ITEMS
Once your cake(s), cupcakes, gift boxes and/or items have been collected I am not responsible or liable for it. When transporting your cake(s), cupcakes, gift boxes and/or items ensure your vehicle is clean and tidy, has adequate space for the cake and you follow the verbal instructions I provide during the collection conversation which are outlined below. Cake(s), cupcakes, gift boxes and/or items should be transported either in the foot well of the passenger seat or the car boot as these are flat surfaces and the cake cannot slide. Please ensure there are no objects which can fall onto the cake when travelling. Cake(s), cupcakes, gift boxes and/or items should not be carried on a person’s knee or on the car seat as these are not even surfaces and the cake may fall if you stop suddenly. Air conditioning should be on BEFORE collection and while transporting cake(s), cupcakes, gift boxes and/or items.
In the event of failure to collect an order during the agreed date and times Helen Hunt Cake Design will contact the customer via email and if no communication is received within 24 hours, Helen Hunt Cake Design will invoice the customer for any monies owed and attempt to resell the items. It is at the discretion of Helen Hunt Cake Design whether an alternative pick up time can be arranged after a collection slot was missed without prior notification. Helen Hunt Cake Design does not have to provide an alternative date and time for collection where the initial set out date and time was missed without prior notification.
In the event where a wedding cake is being delivered to a venue, Helen Hunt Cake Design will set up in the location as told by the wedding coordinator. Before leaving the venue Helen Hunt Cake Design will require a signature from the coordinator/available staff member that the wedding cake was standing upright and in it's correct position. After Helen Hunt Cake Design leaves the venue, the cake is then the responsibility of the venue. Adverse weather conditions can cause the possibility of a wedding cake melting or deforming due to heat. Helen Hunt Cake Design is not liable for cakes once they have been collected.
Please store your cake in the delivery box and according to the information label provided. Usually, in a cool room away from direct heat and out of direct sunlight or in a fridge. Do not place a fondant finished cake in the fridge as it can affect the decoration of the cake. Buttercream cakes should be stored in the fridge. Once cut wrap any cut edges in clingfilm or foil to preserve the freshness & place in an airtight container. Sponge cake is best eaten within 24 hours of delivery. Chocolate biscuit cake will last up to one week if placed in an airtight container in a cool place. Helen Hunt Cake Design is not responsible for the incorrect storage of any item after collection or delivery has occurred. The label providing the storage information on the box should be followed.
NON EDIBLE ITEMS
It is the client’s responsibility to ensure non edible items are removed before cutting the cake. These include and are not limited to fresh flowers and foliage, supporting dowels in tiered cakes, dried flowers, ribbons, decorative and their secures, wires in sugar flowers, cocktail sticks in figures and any other items highlighted on the information label as non edible.
Any cake(s) placed outside during an event has the possibility of melting or deforming due to heat. Helen Hunt Cake Design is not liable for cakes once they have been delivered or collected.
ERRORS, DAMAGES & COMPLAINTS
Helen Hunt Cake Design is not responsible for any damage caused after collection or after delivery. Any issue regarding damage, design, size or any other concern of a finished cake(s)/cupcakes/gift boxes/other items/online shop item(s) must be made at collection or at delivery of the products as after this interaction Helen Hunt Cake Design is not responsible for the item(s). Errors & damage with nationwide delivery orders must be made within 24 hours of receiving delivery after this point Helen Hunt Cake Design is not responsible.
In the event you are unhappy with any element of your interaction with Helen Hunt Cake Design or unhappy with the products you received you must communicate with Helen Hunt Cake Design via email (firstname.lastname@example.orgemail@example.com) before making any public displays of dissatisfaction and associated negativity with this business such as but not limited to posting dissatisfaction on; any social media platform for public viewing, review platforms such as google or trolling any of Helen Hunt Cake Design's public platforms. We are all human, mistakes can happen and Helen Hunt Cake Design would appreciate an opportunity to rectify any dissatisfaction before any public negative attention.
ITEMS BOUGHT THROUGH ONLINE SHOP
Payment(s) of item(s) must be received before order is available for collection or delivery. Pictures of the items are only for representation purposes. All items are made to order and therefore may differ from the picture. It is not the responsibility of Helen Hunt Cake Design if you read the information regarding the item you purchased incorrectly.
PRODUCTS MADE USING GLUTEN FREE INGREDIENTS
Items made with gluten free ingredients are available to purchase from Helen Hunt Cake Design with the understanding that the customer read fully read the product information and is happy to proceed with purchasing and consumption the product in the full knowledge that the product is made in a kitchen with uses normal (wheat) flour on a regular basis. My kitchen is not gluten free certified. Efforts are made by the owner to reduce the risk gluten cross contaminating with non gluten products however, eliminating all traces of gluten cannot be guaranteed. Helen Hunt Cake Design has made it clear through the item page and terms and conditions that a product made with gluten free ingredients cannot be guaranteed to be gluten free. Requests for items to be made with gluten free ingredients are subject to a premium.
Helen Hunt Cake Design lists the allergens associated with the recipe for each online menu item on the shop page. However, it must be stated that this kitchen uses ingredients which contain gluten, milk, eggs, nuts (walnuts, pecans, almonds, hazelnuts, macadamia, cashews, pistachios) peanuts/treenuts, sesame seeds, sulphur dioxide and sulphites, soyabean, fish, crustaceans, celery, mustard and molluscs. Care is taken to reduce the risk of cross contamination but Helen Hunt Cake Design cannot guarantee that an item is free from any of the above. The allergen information is provided with every item on collection/delivery by means of an information label on the box.
NATIONWIDE (IRELAND) DELIVERY BOXES
Estimated delivery is 2 - 7 days after dispatch date (as per item title/written on email). Alternative requested dispatch dates cannot be accommodated. Delivery of items are sent to the address as provided by the purchaser. Helen Hunt Cake Design cannot arrange the re-routing of a package once it has been sent. It is the purchaser's responsible to provide the correct address and to include the Eircode to ensure no issues with delivery. Errors & damage with nationwide delivery orders must be made within 24 hours of receiving delivery after this point Helen Hunt Cake Design is not responsible.
Debtors will have to clear any debt before Helen Hunt Cake Design will fulfill any further orders for a person owing monies.