FREQUENTLY ASKED QUESTIONS

HOW DO I PLACE AN ORDER?

Orders for collection can be requested via the 'Custom Orders - Request Forms' tab or button below. 

Collection days are Wednesday - Saturday.

Minimum of 7 days notice for cakes & 3 days notice for cupcakes/giftboxes.

Responses to forms & emails can take up to 48 hours. I do not take orders over the phone or through social media.

Orders of cupcakes & giftboxes for Christmas, Mother's Day, Easter, Valentine's, Halloween & Father's Day will be available to order online when the time comes.

Nationwide delivery and eGift cards can be purchased online. These can be found under their respective tabs.

Nationwide delivery dispatches on Wednesdays with delivery estimated to be 1 - 2 days thereafter.

More on eGift cards below in it's own FAQ.

HOW DO I ORDER MY WEDDING CAKE?

Once you know your wedding date please submit a wedding cake request form (button below).
This form has all the information relating to cake sizes, a price guide & information I require to check for availability.
If your date is available and you would like to book in, I ask for a €150 save the day deposit, this is redeemable against your bill.
We will be in contact via email before the wedding to discuss colour scheme, design and any customisations you may have.
The final payment is required 28 days before delivery/collection.
Cake sample boxes are available to purchase at certain times of the year and are complimentary once the save the date deposit is received.
The sample box contains 6 random flavours.

DO YOU OFFER A WEDDING CAKE DELIVERY SERVICE?

Yes, nationwide delivery is available. Delivery charge is based on a round trip at €0.70/km + €25 set up fee. Collection of cakes is available for two-tier cakes and one tier cakes.

IS YOUR KITCHEN HSE APPROVED?

Yes, I have registered my kitchen with the EHO.

DO YOU HAVE CAKE STANDS FOR HIRE?

Yes, I have cake stands for hire which I have included under the Wedding Cake and Celebration Cake Tabs. Stands are available for hire for €25 and a security deposit. Security deposit range from €90 - €150 and will be refunded once stand is returned in its original condition and within 3 days of your event.

DO YOU OFFER GLUTEN FREE CAKES?

Yes, cakes made using gluten free ingredients can be ordered.
*My kitchen is not gluten free certified.
Please be aware that I use regular wheat (gluten) based flour normally in the kitchen. Efforts are made to reduce the risk of cross contamination however eliminating every trace of gluten cannot be guaranteed. When filling in the cake quotation form, please include a note that you would like the cake to be made with GF ingredients.

HOW DO I REDEEM A 2021 VOUCHER?

Redeeming vouchers that you received in 2021: 

Vouchers can be used in various ways.

On every voucher a code is provided. This code can be used at the online checkout or quoted in a request for to be redeemed.

If you receive a voucher for a box of 6 cupcakes, you can use this voucher to pay for a box of 6 cupcakes (quote in request form) OR use at the online checkout for a completely different item and the value of the 6 cupcakes will be deducted from your checkout total. The voucher code can also be quoted in a cake request from to be redeemed there. Does that make sense? If not or you want to check your voucher balance, don't hesitate to send an email at hello@helenhuntcakedesign.com

EGIFT CARDS (NEW TO WEBSITE 2022)

eGift cards bought through website in 2022:

Using the gift card tab, you can select an amount, enter the recipient's details, set when they want the card delivered, and pay. After completing checkout, the customer receives email confirmation about the purchase.

The gift card recipient then gets an email with the subject line "You just got a gift card from Winnie Mc" (with the relevant name). Their unique gift card code appears in the email.

Customers can also buy gift cards for their own use.

To redeem the card, the recipient heads over to your store and finds items to purchase. During payment, they select the Redeem a gift card option and enter their unique gift card code. 

If the price of the sale is worth more than the value of the card, customers can pay for the remaining cost using your regular payment methods.

The unique gift card code can also be used when paying for items requested via the cake/wedding cake/cupcake & giftbox forms.

NB: Please make a note in the request form that you wish to redeem a eGift card with the unique code. I can then find it on my side to deduct from the overall total.